The GQ Member Club is our one and only loyalty program designed for all our customers. It connects your experience across all GQ touchpoints, including our website, flagship stores, and official marketplace stores (Shopee, Lazada, TikTok Shop), into one seamless, rewarding program.

No. The GQ Member Club is completely free to join.

The program is for all GQ customers! We welcome you to join wherever you find us and start enjoying benefits right away.

Becoming a member gives you immediate access to exclusive benefits. The moment you join, you receive a 50 THB discount coupon for your first order with 300 THB minimum, enjoy free shipping on all website orders, and can start earning points for even more savings.

Upon signing up, you instantly get a 50 THB off coupon with 300.- THB minimum purchases. You also become immediately eligible for all member perks, including free shipping, extended payment options like Cash on Delivery, exclusive gift with purchase offers, and you'll start accumulating points on your very first order.

It's simple: free shipping for our members, period. There is no minimum spending amount, no monthly limit, and no tricky conditions. Just log in to your member account on our website, and you will automatically see the free shipping option at checkout.

Yes. To provide the best experience for our loyal customers, Cash on Delivery is an exclusive payment option for members shopping on our website. To use it, simply register and log in before heading to the checkout page, and you will see it as an available payment method.

However, for selected product category, COD may be disable to all customer (including member) due to operational and system limitation. We reserve the right to limit payment options on our website. Please contact us if you are unsure.

Our monthly campaigns often include an exclusive GQ gift when your purchase meets the promotional conditions. These gifts can range from exclusive GQ merchandise to limited-edition items from collaborations between GQ and your favorite partner brands. Be sure to subscribe to our LINE Official Account (@gqapparel) or our email newsletter so you don't miss out on our monthly updates!

You can sign up wherever is most convenient for you. We offer three easy ways to join:

• On our Website: The quickest way to join while you shop.

• Via our LINE Official Account: To manage your membership all in one place.

• In-store: With the help of our staff at any GQ flagship store.

It takes less than 30 seconds! Simply click "Join GQ Member Club" in our menu bar or choose to register as a member during checkout. You will need to provide a working phone number to authenticate your identity via an OTP (One-Time Password) text message, fill out a short signup form, and you're in.

• Sign up on our website here: https://gqsize.com/account/

First, add our LINE Official Account @gqapparel as a friend. Then, tap the "Member Signup/Login" button in the menu. You'll be asked to authenticate using a working phone number via an OTP text message and complete a simple signup form.

• Scan the QR code or click here to sign up on LINE: https://gqsize.link/line-member-signup

Absolutely. Simply visit any of our participating GQ flagship stores, and our cashiers will be happy to assist you with the signup process.

No. The GQ Member Club is a truly unified program. Once you sign up on one channel (like the website), you can use the same phone number to log in on any other channel (like LINE) without needing to register again. It's a single, hassle-free account for all GQ touchpoints.

We only ask for what is necessary to understand you better and provide more relevant experience. The required fields are your preferred name, date of birth, gender, and phone number for authentication and use as your identifier across touchpoints. You can also add your email and shipping address as optional fields to make checkout faster.

Your 50 THB off welcome coupon is added to your account immediately after you complete the signup. You can find it in your coupon wallet on the membership page in our LINE Official Account or in the "My Coupon" section of your account page on the website. It's ready to be used for your next purchase.

You earn 1 point for every 10 THB you spend across all our channels. Points are calculated based on the final subtotal after any discounts have been applied and exclude shipping fees. Any decimal values are rounded down to the nearest whole number.

Simply log in to your member account with your registered phone number before you complete the checkout process. Your points will be automatically added to your account, usually within minutes after your payment is confirmed.

At the checkout counter, just provide your registered member phone number to the cashier before making your payment. Your points will be rewarded automatically, typically within 5-10 minutes.

For marketplace orders, there is a simple, one-time setup to link your account:

1. After completing your purchase on Shopee, Lazada, or TikTok Shop, copy the Order ID.

2. Open our LINE Official Account (@gqapparel) and go to the Member Page.

3. Scroll down to the "Claim Point from Marketplace" section.

4. Choose the platform you shopped on, paste your Order ID, and submit.

The best part? You only need to do this once per platform! After your first successful claim, points from all future purchases on that marketplace account will be rewarded automatically.

Yes, there is one important rule for making your first connection. To ensure a successful link, the order you use to claim points for the very first time must be a recent purchase made within the last 30 days from the date you are attempting to claim it. For example, if you are trying to connect your account on September 15th, the order you use must have been placed on or after August 16th. Any order older than 30 days cannot be used for this initial setup.

Remember, this is a one-time process only! Once you successfully connect your account using a recent order, all future purchases on that marketplace will grant you points automatically. If you are using an order that meets this 30-day requirement and still faces issues, please contact our team on LINE at @gqapparel for assistance.

• Website & In-Store: For orders with complete payment, points are usually rewarded within 5-10 minutes.

• Cash on Delivery (COD) Orders: Points will be rewarded once the delivery is successful and payment is confirmed.

• Marketplace Orders: Points are rewarded after the order payment is confirmed and the items have been shipped.

Yes. Points you earn within a calendar quarter (e.g., Jan 1 - Mar 31) will expire at the end of the third following quarter. For example, any points earned between January 1st and March 31st will expire on December 31st of the same year. But don't worry! If you've allowed us to contact you, we will send reminders to use your points before they expire.

If you have not received your points within one day after your order payment is complete (or after a successful COD delivery), we sincerely apologize. Please do not hesitate to contact our customer support team on LINE at @gqapparel. Our agents will be happy to verify your purchase and assist you from the backend.

You can redeem your points exclusively on the Member Page in our LINE Official Account (@gqapparel).

1. Go to the "Redemption" section on the LINE Member Page.

2. Browse the available rewards and choose what you want (e.g., a cash coupon or a free product).

3. Confirm your choice to generate a unique reward coupon.

4. This coupon will then be saved in your "Coupon Wallet" on LINE and in the "My Coupon" section of your account on our website, ready to be used.

You have two great ways to use your points:

1. Cash in Your Point: Convert your points into cash value. You can redeem a minimum of 500 points for a 50 THB cash coupon to use as a discount on your next purchase.

2. Purchase with Point: This is our most generous program, where you can redeem points for some of our most popular hero products, completely free! The number of points needed is equivalent to the product's value.

Absolutely! Your points are incredibly valuable. For example, you can get:

• A pair of our SMELLBLOCK™ Socks for just 299 points.

• Our iconic GQWhite™ Shirt for just 1,990 points.

• In-Store: Simply show the coupon's barcode from your phone to our cashier, and they will apply it to your order before you pay. Please note that only one coupon can be used per transaction in our flagship stores.

• Online: At the website checkout, apply the unique coupon code found on your redeemed coupon to receive your discount or free item.

You cannot use points to directly pay for a portion of a product's price under the "Purchase with Point" scheme (you must have the full point amount to redeem the free item coupon).

However, you can absolutely redeem your points for a cash coupon (e.g., 500 points for 50 THB off), and then use that coupon as cash to pay for part of any item's price.

While many of our hero products are available through the "Purchase with Point" program, some specific items may be excluded due to various reasons. For the latest and most accurate list of what you can redeem, please always check the Redemption page on our LINE Member Page or contact our support team at @gqapparel.

The GQ Member Club features a spending-based tier system. As you accumulate spending with us, you move up to higher tiers and unlock even more exclusive perks and powerful rewards, like bonus points and high-value birthday gifts.

Your journey through our tiers is straightforward. Upon joining, you are automatically placed in the RED tier.

Tier Name	How to Achieve	Key Benefit Unlocked
SILVER	Make your very first purchase as a member.	Birthday Gift
GOLD	Accumulate 3,000 THB in spending within one year.	20% Bonus Point Earning
PLATINUM	Accumulate 7,500 THB in spending within one year.	50% Bonus Point Earning

Higher tiers reward our most loyal customers with accelerated point earning:

• GOLD Members earn a 20% bonus on all points. This means you earn points faster and reach your redemption goals much sooner.

• PLATINUM Members earn a massive 50% bonus on all points, the fastest rate possible, as a thank you for being a true brand loyalist.

As a special thank you during your birth month, we give you a gift coupon. The value of the gift increases with your tier:

• SILVER Members receive a birthday gift of 15% off coupon (when purchase minimum of 1000 THB received discount of 150 THB).

• GOLD Members receive a birthday gift of 20% off coupon (when purchase minimum of 1500 THB received discount of 300 THB).

• PLATINUM Members receive a premium birthday gift of 25% off coupon (when purchase minimum of 2000 THB received discount of 500 THB).

Your birthday gift coupon will be automatically added to your coupon wallet (on LINE and the website) on the 1st day of your birth month. You can use it to get any single select item under the coupon's value for free on our website or at any flagship store.

Your tier status is designed to last. It is valid for the remainder of the calendar year you achieve it in, plus the next full calendar year. For example, if you become a GOLD member on June 15, 2024, your status is secure until December 31, 2025.

To maintain your tier for the following period, you need to meet a minimum spending requirement within the next calendar year:

Tier	Requirement to Maintain Status
SILVER	Make at least one purchase of any amount.
GOLD	Spend a minimum of 3,000 THB.
PLATINUM	Spend a minimum of 7500 THB.

If you don't meet the maintenance requirement for your tier, you will be moved down by only one level. For example, a GOLD member who doesn't meet the spending requirement would become a SILVER member for the next period.

You can see your total available point balance and current tier displayed prominently on the main page of your member account, both on our website and on the LINE Member Page.

A detailed breakdown of your transaction history and the points earned from each purchase is available on the "My History" page within your account section on the GQ website.

You can easily update your personal information by visiting the "Profile Setting" section on the LINE Member Page. Please note that for security and to prevent fraud, your date of birth cannot be edited by you directly. If you need to correct your date of birth, please contact our support team.

You have two convenient options: you can edit your shipping address in your profile on the LINE Member Page, or you can add or edit an address directly on the checkout page of our website when placing an order.

Because your phone number is your primary identifier, you cannot change it on your own. If you need to update the phone number associated with your account, please contact our customer support agents via LINE at @gqapparel. They will guide you through the process to re-authenticate and secure your account with the new number.

All of your available coupons are stored in one central place. You can find them in your "Coupon Wallet" on the LINE Member Page or in the "My Coupon" section of your account page on our website.

Yes. To help you plan your redemptions, your next point expiration date is clearly displayed on your profile page, right under your current point balance.

For any questions or issues you might have with your membership, please contact us directly on our LINE Official Account: @gqapparel. Our experienced support agents are there to help you resolve any issue.

First, please verify a few things:

• In-Store/Online: Ensure you provided your registered phone number or were logged into your account before completing the purchase.

• Cash on Delivery (COD) Orders: For COD, points are only rewarded after the delivery has been successfully completed and payment is confirmed.

If it has been more than one full day and your points are still not in your account, please don't hesitate to contact our agents on LINE at @gqapparel. They will be happy to help resolve this for you.

Here are the most common reasons a coupon may not work:

• It has already been used. All our reward coupons have a unique code that can only be used once. If it has been used on any channel (e.g., in-store), it cannot be used again on another channel (e.g., online).

• It has expired. Every coupon has a specific validity period mentioned in its terms and conditions. Please make sure you are using it before the expiration date.

If neither of these reasons applies to you, it's possible there was a technical issue. Please contact us on LINE at @gqapparel, and our team will investigate and resolve the issue as soon as possible.

If you're having trouble claiming points from a marketplace order, it could be due to one of these reasons:

• The order is not yet complete. Points can only be claimed after the order has been fully paid for AND has been shipped.

• The order is too old. You can only claim points for marketplace orders made within one month of your membership registration date.

• The order has already been claimed. An order ID may have already been claimed by or linked to another member account.

If you have any questions, please contact our agents directly on LINE for assistance.

When you complete a refund for an item, the points you earned from that specific purchase will be deducted from your point balance. However, your tier status will not be affected by a standard return. Please note that we reserve the right to investigate suspicious activity. Any misuse or fraud could lead to a permanent ban of your account and the voiding of all earned points and rewards.

No, you cannot merge different accounts. Each phone number is intended to be used by one member only. We strongly recommend using a single account to accumulate all your spending and points, which allows you to maximize your benefits and enjoy the truly unified experience our program offers. Any suspicious or fraudulent activity involving multiple accounts could lead to a permanent ban.

We use your personal information strictly to improve our services and provide you with a better, more relevant experience. For example:

• Date of Birth and Gender are used to create personalized offerings, such as birthday campaigns and tailored product recommendations.

• Shipping Address and Email are used to streamline the checkout experience on our website.

We are mindful of your privacy and aim to deliver only relevant news and campaigns to you.

No. Your personal data is used strictly for the intended purposes outlined in our privacy policy and will NOT be sold or shared with external third parties for their own marketing purposes. To deliver our services, we work only with trusted and certified technology partners who must comply with security best practices to ensure your data is always kept safe.

You have full control over your communication preferences and can opt-out at any time:

• On LINE: Go to the "Consent Setting" section on your LINE Member Page to manage your preferences.

• Via Email: Simply click the "Unsubscribe" link found at the bottom of any marketing email you receive from us.

Please note that the change will take effect within 30 days after your submission request.

If you wish to disable your membership account, please contact our support team on LINE at @gqapparel and inform the agent that you would like to delete your member account. After your request is processed, we will remove your personal information from our active member database. Please note that for operational and legal reasons, information directly related to fulfilling past orders (such as contact and shipping details) will be retained as part of our business records.

You can read our complete, detailed privacy policy to understand how we handle and protect your data.

• For more information on our privacy policy, please visit: [link]